Work Place Analysis Essay Example | Topics and Well Written Essays - 2250 words

Work Place Analysis - Essay ExampleWork Place AnalysisBusiness administrations have been established to serve varied purposes. Financial enterprises, of which one belongs and clears for, served the necessitate of diverse clientele and stakeholders. Since more organizations have opted to become global, competition becomes fiercer and stiffer. Clients ar equal to differentiate on several(a) financial institutions that apparently offer similar services in terms of three relevant factors organizational culture, management and leadership style, and ethical considerations. In this regard, the occurrent paper aims to present a more in-depth analysis of ones work place in terms of these three factors and how the presence or absence of these crucial ingredients affect the attainment of organizational goals. An organizations culture was learned to comprise of a set of symbols and components which include the companys discernible atmosphere, shared values, common assumptions, stories- rites-rituals-symbols, and cultural roles. As a financial organization, ones work place defined in mission and vision statements as follows to become a consistently excellent leader in providing varied financial services to a wide array of clients and that which caters to their distinct and specific demand. Given this statement, the financial organization had developed a recognizable behavior that exudes focusing on providing customer satisfaction through the training and development of its clement resources. Thus, the organization has been noted by customers to provide excellent customer service through the model(a) behavior and conduct of all personnel they get to act with. The behavior that exhibited conformity to ideals of providing excellent customer service includes sharing the following corporate philosophy Values for Customer Service Being attentive to customers needs and demands Exuding a happy and optimistic disposition while attending to customers needs Offering pers onalized service Finding out other products and services which could be extended beyond what is being asked for and Surpassing the customers expectations for services rendered. Likewise, the organization has also recognized that a fully motivated staff and personnel would be able to deliver the expected values for customer service if and when they are duly trained and develop to respond to the customers varied needs and demands. As such, the values for employees are hereby part of the corporate philosophy Values for Employees The organization recognizes the crucial role and importance of human resources towards delighting the customers and achieving organizational goals Regular training and development programs that focus on customer service, performance of responsibilities and preparing for advancement are frequently scheduled and conducted and Employees are to be provided with incentives and benefits with include promotions, bonuses, as well as acknowledgements to reward exemplary performance in providing excellent customer service, as well as in contributing to the achievement of organizational goals. Given the shares values, it is therefore part of the organizations culture that the following common assumptions are adhered to integrity, honesty, commitment in ones performance of duties and responsibilities, professionalism, respect for authority, and conformity to the code of discipline and work ethics as stipulated in the organizations policies and procedures. It is therefore a familiar practice to encourage customer feedback through brief customer come after forms that are provided by the bank tellers and front desk personnel to encourage solicitation of information from the